Returns
If you wish to return any item that you bought through Orford Services Limited, please contact us providing:
- Your name
- Contact details
- What the item is
- How you bought it (e.g. where in person, or from what website)
- When you bought it
- How much you paid for it
- Why you want to return it
- Whether you would prefer a replacement or a refund
- If you want a refund, how we can pay you
If an item has been damaged in transit to you, we may request a photo of the item and its packaging as you received it.
If we are unable to identify the sale from the above information, we may respond to request proof of purchase.
Note that if you bought the item online, you do not have to provide a reason for a return if it is within 14 days, but it is helpful if you do.
You are normally responsible for the cost of postage and packaging for your return, but this may be waived at our complete discretion.
Returns will not be accepted more than 28 days after sale unless the item was faulty.
Items must be returned unused and in the same condition you received them in.
Once we have received the returned item, if it is in satisfactory condition, we will send a replacement or a refund within 14 days. If we do not accept the returned item we will contact you within 14 days of receipt and may offer you a partial refund or offer to send it back to you at your expense.
Refunds
If you wish to request a refund, please contact us within 28 days of sale.
Refunds beyond your statutory rights will be given at our absolute discretion.
Cancellations
If you wish to cancel a purchase, please contact us as quickly as possible.
If you buy a ticket for an event and then cancel before the day of the event, we will refund you the ticket price less any costs we have incurred such as from ticketing or payment platforms.
If you wish to cancel an order before it has been dispatched, we will refund you the price less any costs we have incurred such as from ticketing or payment platforms.
Disputes
If you are unhappy with any aspect of our service, please contact us as quickly as possible. We will respond within 21 days. It will normally be much faster, but our customer service staff and Directors are unpaid volunteers working on a reasonable endeavours basis.